The Travel Nanny

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FAQ For Families

Frequently Asked Questions (FAQ)
We have a rigorous selection process that includes extensive background checks, qualification verification, and personality assessments to ensure that all our nannies meet our high standards for safety, professionalism, and childcare expertise.
Absolutely. We encourage families and nannies to meet (virtually or in person) before any commitments are made. This helps ensure a good match and gives you peace of mind.
Our nannies come with a range of qualifications, from early childhood education and first aid certification to specialized training in childcare and development. We verify all qualifications during our vetting process.
Safety is our top priority. Our nannies adhere to a stringent code of conduct focused on safety, respect, and professionalism. We also offer continuous training and support to our nannies to ensure they follow the best childcare practices.
We understand that travel plans can be fluid. Our team is ready to assist you with any changes, offering flexible solutions to ensure your childcare needs are always covered.
All our nannies are trained to handle emergencies calmly and efficiently, following a well-established protocol. Additionally, our 24/7 support team is always on call to provide assistance whenever needed.
Yes, our nannies are available to provide continuous care throughout your trip, including traveling with you to different locations, ensuring a consistent caregiving presence for your children.

Payments are processed securely through our platform. You’ll receive a detailed invoice with clear pricing before any service begins, and you can choose from several convenient payment methods.

Your satisfaction is paramount. If, for any reason, you feel the nanny is not the right fit for your family, we will work with you to find a suitable replacement as quickly as possible.
We welcome and value your feedback. After your service has concluded, you will be invited to complete a survey about your experience. Additionally, our customer support team is always here to listen to your feedback or concerns.

Travel Nanny’s are an integral part of your travel experience, ensuring your children are safe, engaged, and happy. Covering their meals while dining out is not just about providing for their basic needs—it’s about inclusivity and respect for their essential role in your family’s journey.

By ensuring that the travel nanny’s meals are taken care of, you help create a seamless and enjoyable experience for everyone involved. They don’t have to eat exactly what or where you’re eating but this gesture acknowledges their contributions and ensures they can remain focused and energized to provide the best care for your children. It’s a small but significant way to express appreciation and make them feel truly part of the family adventure.

Thank you for asking! What a thoughtful question. Tips are always appreciated but of course are not mandatory – it’s entirely up to you!

Due to the personal nature of our service and the sometimes many logistics involved, nannies cannot be booked through family/friends. If you wish to gift a nanny for someone, we encourage you to gift as a gift card.

This allows the recipient to create their own account and, for privacy reasons, receive their bookings directly. They can also organize their travel details themselves to confirm the best dates, preferred location, and nanny that best matches their itinerary and style.