Most families finish all six steps in under two weeks. We move at your pace — some book in 3 days, others spend a month meeting nannies. No clock.
14d
Avg. start to booked
$5
Total upfront cost
3
Free interviews
01 / 04
02 / 04
03 / 04
04 / 04
01
STEP 01 / 06
3 minutesFree
Country. Dates. How many kids.
Three minutes. No login. Just enough so we know what we're looking for.
Pick your destination, drop in your travel dates, and tell us about your kids — names, ages, anything we should flag. The form is short on purpose. We don't need to know your life story to start matching.
Three countries — Japan, Taiwan, Hawaii
14-day minimum lead time
Add up to 5 children
Your trip
Country Japan · Tokyo
DatesJun 14 → Jun 21 7 nights
ChildrenAYLA4YKAI18M
NotesSesame allergy. Kai naps 1pm.
02
STEP 02 / 06
2 minutes$5
A $5 verification.
A token KYC step. Nothing scary — just enough that nannies know you're a real family.
We verify your identity through a quick ID + selfie check. The $5 covers the third-party verification cost; it's deducted from your first booking. This single step is why our nanny side trusts us back — they only meet vetted families.
Government ID + selfie
Stripe Identity, encrypted
$5 credited to your booking
Family safety, both ways
Verify your identity
Powered by Stripe Identity. Your data is encrypted and not shared with nannies.
Verification fee$5.00
Credited to first booking−$5.00
Net cost$0.00
256-bit SSL · GDPR compliant
03
STEP 03 / 06
Within 4 hoursFree
A real human says hi.
A 10-minute call with our concierge — Maria in Lisbon, Eiko in Tokyo, or Kai in Honolulu.
No bots. We text or call you (your pick) to understand the trip beyond the form: are you bringing a stroller? Is one kid going through a phase? Any hopes, fears, dietary stuff? This is the conversation that makes the matching work.
SMS, WhatsApp, or voice call
Multilingual concierge team
Notes go straight into your match brief
Eiko — Tokyo concierge
Online now
Hi Sarah! I saw your Tokyo trip just came in — I\'d love to chat for 10 min before we match you.
A few questions: how does Ayla feel about strangers? And does Kai still nap at 1?
Ayla warms up after a snack. Kai is religious about his nap 😄
Perfect, that helps. I\'m thinking Hiromi or Yuki — both are gentle with shy kiddos. Sending matches in a few hours.
EIKO IS TYPING…
04
STEP 04 / 06
Within 24 hoursFree
Three hand-picked matches.
Not a search result. A short, considered list — read profiles, watch their 60-second intros.
Our team picks three caregivers from our roster — by your kids' ages, your trip's shape, and what came up on the call. Each profile shows you full vetting, photos, languages, references, and a personal video.
3 caregivers, ranked by fit
Full vetting visible
Re-match free if none feel right
Hiromi T.98%
Tokyo · 9y · JP · EN
Yuki S.94%
Kyoto · travels · 11y · JP · EN · FR
Aiko M.89%
Tokyo · 6y · JP · EN
05
STEP 05 / 06
20–30 min eachFree
Video calls. Up to three.
Talk to each one. Ask anything. Watch how they are with your kid on screen. Then choose.
Free meet-and-greets via our scheduled video room. Bring your kids on the call — most parents do. We send a question prompt sheet beforehand if you want one. Pick who you click with; lock in the booking when you're ready.
In-app video room, no Zoom needed
Both parents on different devices, fine
Recording on request, for your records
Hiromi T.
MEET-AND-GREET 1 OF 3
12:34
06
STEP 06 / 06
Day oneBooking rate
Arrive to a friend.
Your nanny is at the hotel. She knows the kids' names. You go eat that first real dinner.
On arrival, your nanny meets you at the hotel for a 30-minute walk-through — routines, allergies, where the inhaler lives, how you do bedtime. Then you go. Live in-app chat with her, with our concierge, and a 24/7 emergency line for anything in between.
Hotel meet-up, day of arrival
Live chat + 24/7 emergency line
$2M liability + medical coverage
Pay only for hours used
Hiromi is with Ayla & Kai
4h 12m logged
Last update · 8:42pm
"Both down for the night. Kai asked for water 2x. All good 🌙"
What it costs
One small fee. Then nothing until you book.
Concierge, matching, and three video interviews — all included. You pay your nanny\'s hourly rate when she\'s with your kids. That\'s it.
Verification
$5
Credited to first booking
Concierge call
Free
10 min · within 4h
Matching
Free
3 caregivers · within 24h
Interviews
Free
Up to 3 · 20–30 min each
Hotel meet-up
Free
On the day you arrive
Concierge support
Free
Throughout your trip
Insurance
Included
$2M liability · $50k medical
Hourly rate
$32–$48
Paid only for hours used
Common questions
Things parents ask first.
Two reasons. First, it covers the third-party identity check (Stripe Identity). Second, it filters out the small number of bad actors who try to game free childcare platforms — our nanny side knows every family has been verified, which is why they trust us back. The $5 is credited to your first booking, so it costs you nothing net.
